Request for return and exchange of in-house products may be honoured if the following conditions are met

  1. The Request shall be made within seven (7) days from the date of purchase
  2. Receipt of payment such as Official Receipt (O.R.) and/ or sales invoice shall be presented together with the product/s
  3. The product is not damaged nor destroyed in any way, packaging is un-opened, with no markings, and not tattered nor destroyed.


Should you wish to return the product(s), you have twenty four (24) hours upon receiving the product(s) to return your order for any reason as maybe. You must immediately notify the Sales Department to initiate the return of products through email at Cancellation of orders received beyond the 24 hours of payment receipt will be considered as sold.

Royale shall not be held liable for product orders shipped and are impounded or seized by the destination country’s customs as a result of the destination country’s customs or trade laws. Thus, you may send the product back to us together with the proof of confiscation or seizure and we will issue a refund. Refunds excluding shipping and handling fees, are processed within 5 business days upon receipt of the returned product. Tampered products, broken seals, or incomplete package are not eligible for refund.

You are responsible for providing us the correct shipping details. Return to Sender or RTS items due to non-existent/wrong address, unclaimed, unknown person/addressee, destination not reachable or other official RTS reasons will be shipped again provided that the customer pays the applicable reshipping fees.


If an exchange of product is not viable, Royale shall credit back the amount which may be used to purchase other Royale Products or a full refund of the purchase price.